Real heartfelt apologies are sometimes all that people need.

In a study of medical malpractice lawsuits, the top five reasons people gave for initiating the lawsuit were:

  1. So that it would not happen to anyone else
  2. I wanted an explanation
  3. I wanted the doctors to realize what they had done
  4. To get an admission of negligence
  5. So that the doctor would know how I felt

And the number one thing the doctor or hospital could have done to prevent the lawsuit? An explanation and apology.